LLM ShelfLLM Shelf

Does AI lead customers to your products?Or to your competitors?

LLM Shelf analyses how ChatGPT, Gemini and other AI systems answer real purchase questions — and shows whether your brand is replaced by a competitor, retailer, private-label brand or a completely different category.

AI prompts and answers
Food
User prompt

What should I eat after a workout if I need something filling but do not want another protein shake?

AI response

AI suggests skyr, Greek yoghurt, cottage cheese, eggs, protein bars and homemade meals. A branded ready-to-eat product may not appear on the first shortlist.

Follow-up

Give me specific products available in Poland that I can take to work.

Insight: AI understands the need but does not always connect it with the product format and brand.

Beauty
User prompt

I have sensitive skin and need a simple hydrating routine. What should I buy?

AI response

AI starts with categories: a gentle cleanser, serum, barrier cream and SPF. It then suggests popular ingredients and global brands.

Follow-up

What about specific products available in Polish drugstores?

Insight: In beauty, the key is whether AI moves from a skin concern to the right product and brand.

Pet food
User prompt

What food would be suitable for an older dog with a sensitive stomach?

AI response

AI suggests easily digestible proteins, single-protein foods, veterinary lines and consulting a veterinarian.

Follow-up

Give me specific brands and explain what to watch for in the ingredients.

Insight: In pet food, visibility depends on trust, precise claims and credible sources.

Consumer electronics
User prompt

I need a phone with a good camera for under PLN 2,000. Which model is best?

AI response

AI compares the camera, battery, storage, screen and software support. It typically creates a shortlist of three to five models.

Follow-up

Which one is best for taking photos at night?

Insight: In consumer electronics, a brand can win or lose on a single comparison criterion.

Home care
User prompt

I cannot get my grill clean. What should I buy to remove burnt-on grease?

AI response

AI suggests degreasers, burnt-on residue cleaners, accessories and household remedies.

Follow-up

Give me specific products and explain which one is safest for the grill grate.

Insight: The brand must be associated with the problem, surface and expected result.

Fashion
User prompt

I am looking for sneakers that work with baggy jeans. What should I choose for under PLN 500?

AI response

AI interprets the style, silhouette and trend, then suggests several designs and brands.

Follow-up

Show me specific models available in Poland.

Insight: In fashion, AI does not only find a product. It builds the full styling context.

Retail / e-commerce
User prompt

Where is the best place to buy a coffee machine, and which retailer offers good warranty support?

AI response

AI compares retailers, marketplaces, prices, availability, instalment plans, returns and service reviews.

Follow-up

Which retailer offers the best balance of price and purchase security?

Insight: A retailer can win not only on price, but on the entire purchase experience.

We build prompts from real user questions, search-demand signals, category queries and the client’s purchase scenarios.

Decisions, not another dashboard

A complete diagnosis, interpretation and set of recommendations.

Not a handful of standard KPIs, but answers to the questions that matter to a specific brand and team.

AI visibility

AI visibility is not a single number.

What matters is understanding how AI moves a user from a need, through a category, to specific brands and products.

Diagnosis

Where the brand appears, disappears or loses.

Interpretation

Why the result looks the way it does.

Action map

What to do first.

Measurement tailored to the challenge

What do we measure and interpret?

Together, we select the KPIs that answer your specific business questions.

01

Overall Target Visibility

How often the target brand or product appears across the tested answers.

02

Unbranded AI Discovery

Whether the brand appears when the user does not mention it by name.

03

Branded Prompt Visibility

Whether AI correctly recognises the brand when the user asks about it explicitly.

04

Competitor Comparison Visibility

Whether the brand appears when users compare it with named alternatives.

05

Brand Defence

Whether AI keeps the brand in the recommendation set and explains why.

06

Prompt-Type Split

Visibility across unbranded, branded and comparison prompts.

07

Recommendation Rate

How often AI actually recommends the brand rather than merely mentioning it.

08

Strong Recommendation Rate

How often the brand receives a clear, positive and commercially useful recommendation.

09

Recommendation Position

Where the brand appears in the answer and whether it is framed as a leading option.

10

Positive / Neutral / Negative Sentiment

Whether the brand is described positively, neutrally, cautiously or negatively.

11

Rationale Quality

Whether AI gives a convincing reason to choose the brand.

12

Commercial Intent Quality

Whether the answer moves the user closer to a purchase or comparison.

13

Use Case Visibility

Visibility by situation: work, sport, travel, health, family and more.

14

Use Case Family Performance

Performance by need family, not just individual prompts.

15

Persona / Context Visibility

How the answer changes by persona, need and context.

16

Category Mention Rate

Whether AI reaches the right category even when it does not name the brand.

17

Category-to-Brand Activation

How often category visibility activates a specific brand.

18

Substitution Risk

Whether AI solves the user’s need with another category instead of the client’s product.

19

Competitor Presence

Which competitors appear, how often and in which use cases.

20

Producer Brand Pressure

How producer brands perform against retailers and private-label brands.

21

Retailer Pressure

How often retailers or marketplaces take over the purchase answer.

22

Private Label Pressure

How often private-label brands appear instead of producer brands.

23

Competitor Without Target

How often a competitor appears while the target brand is absent.

24

Competitive Recommendation Gap

Where competitors are not only mentioned but recommended more strongly.

25

Follow-up Eligibility

How often the first answer enables a natural continuation of the conversation.

26

Follow-up Recovery

Whether the brand appears after a natural follow-up.

27

Second-Turn Discovery

Whether the brand is discovered in the next conversational turn without naming it.

28

Recovery by Use Case

Which purchase situations recover the brand after the conversation continues.

29

Same-Model Follow-up Control

Whether follow-ups are generated in the same model setup as the baseline answer.

30

Conversation Path Risk

Where the conversation drifts to substitutes, retailers or generic advice.

31

Claim Visibility

Which product claims are visible and repeated in AI answers.

32

Claim Support

Which claims are supported, weak, missing or risky.

33

Source Coverage

Which owned, retail, earned and third-party sources shape the answer.

34

Source Authority

Whether the answer is backed by credible and commercially relevant sources.

35

Owned vs Earned vs Retail Signals

Where AI gets its evidence: brand sites, retail, media, reviews or external databases.

36

Fact Accuracy & Risk

Whether AI misinterprets facts, exaggerates benefits or creates brand risk.

37

Prompt Stability

How consistent the answers are when the same prompt is repeated.

38

Model Comparison

How visibility differs across ChatGPT, Gemini, Claude, Perplexity and other models.

39

Market / Language Differences

How the answer changes by market, language and local category context.

40

SKU / Product-Level Visibility

Whether AI recognises the brand at category, product, line and SKU level.

41

Monthly Movement

How visibility, competition and recommendation quality change over time.

42

Action Priority Map

Which use cases, claims, sources and content gaps to address first.

Purchase situations

Which consumer needs activate the brand?

We test whether AI can move from a real need to the category, product format and brand.

Conversation journey

AI is a conversation. Follow-ups are critical.

Users ask follow-up questions about brands, products, price, ingredients and availability. That is why we also analyse what happens after the first answer.

I need something healthy and filling for a mid-morning meal.
Skyr, Greek yoghurt, cottage cheese, porridge or a protein bar.
Give me specific products available in Poland.
Only now do specific brands, retailers and private-label products appear.

Audit sample

A brand can defend itself in branded questions and still disappear from discovery.

Decision example

The problem was not a negative opinion of the product. AI understood the need but directed the user to other categories and competing solutions.

96%

Brand defence

0%

Unbranded discovery

0%

Follow-up recovery

0%

Negative positioning

How does LLM Shelf work?

01 / SCREENING

Priority map

We screen several areas and identify which ones deserve a deeper audit.

02 / DEEP-DIVE

Strategic report

Use cases, models, follow-ups, KPIs, sources and recommendations.

03 / RERUN

Measurement of change

We test whether implementation changes AI recommendations.

Frequently asked questions

What is an AI Discovery Audit?

It examines how AI models guide a user from a need to categories, products, brands and retailers.

How are prompts built?

From consumer needs, search-demand data, category questions, brand communication, competitors and purchase scenarios.

Why are follow-ups important?

Users often ask for specific brands, products, prices or availability only in the second step.

Are the results stable?

AI models are probabilistic, so larger audits repeat prompts and measure response stability.

Let’s examine your brand.

We can start with a category, product or your most important business challenge.

Request an audit